TERMS & CONDITIONS
INCLUSIONS:
- Daily breakfast for 2 persons per room
- Welcome drink upon arrival
- Hi Speed Wi-Fi in each bedrooms and villa.
- Daily Cleaning
- Personal Butler Service
- Chef Service upon request
- Security
CHECK IN AND CHECK OUT TIME
Check-IN-Time: 14:00 PM
Check-OUT-Time: 12:00 noon unless prior notice is negotiated, subject to availability upon request.
Late check out until 6pm, will be charged 50% of the nightly rate and at fully nightly rate for check out after 6pm.
PAYMENTS
All payments must be made in IDR.
A deposit of 50% of the rental amount must be received by Villa within five (5) working days after the confirmation of the reservation has been given. If a deposit is not received within the time frame given then the booking will automatically be cancelled.
Final payment is required 45 days prior to arrival or immediately if booking is made less than 45 days prior to arrival. If the balance payment has not received by the due date, Villa reserves the right to cancel the booking and retain the client’s deposit.
In case of bookings made less than 30 days prior to arrival, full payment is required within five (5) working days, or on arrival, whichever comes first.
For last minute bookings (within 5 days or less prior to arrival), full payment upon arrival in cash is acceptable. However, the Agent remains responsible for all fees until full payment is received from the client.
CANCELLATIONS
Cancellation will be subject to:
- 50% of the total rental amount will be forfeited if the cancellation is made 90 days before the start of the rental period.
- 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 90 days before the start of the rental period
Notice of cancellation must be received in writing.
Charges may apply for amendment period of stay for any reason.
EVENTS/PARTIES
Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Functions or events can necessarily be accommodated; with an additional Banjar (local community guard) fee and additional security deposit USD 500 will be required.
DAMAGE/LOSSES
The guest is responsible for leaving the property in good order and in a clean condition. The guest further undertakes to pay for any damages or losses incurred during occupation. The villa reserves the right to repossess the property if the guest or a member of the guest’s party has caused excessive damage.
TRAVEL INSURANCE
We advised the guest to have their own travel insurance by the time they book the villa. This is to protect the guest from Illness, injury, death & cancellation caused by Guest’s operators.
TRANSPORTATION
The villa NOT responsible for any consequences for vehicle used and hired by the GUEST or arranged by the villa’s concierge service. The Villa NOT responsible for any injury, accident caused direct or indirect by the operator including any payment arise and or to give refund, rate adjustment and compensation to the guest.
NOISE
The villa surrounding by another property as such wish to maintain the quiet and enjoyable environment. Our curfew time is 10PM.
At the event the guest will have a special occasion, the villa manager has to be notified in advance to get permission from local authority.
LIABILITY
The villa will not accept responsibility for: Fire, flood, weather, war, rebellion, riots or civil commotion, strikes, or labor stoppages, accidents, any injury, sickness. Any loss of personal belonging will be at the GUEST’s own risk.